Warranty/Returned Goods Information
For Contractor purchases made at a wholesale distributor - Warranty/Returned Goods Info:

Our products are sold through wholesale distribution in most areas. All warranty claims require the model and serial number of the unit be provided to verify warranty eligibility. Many parts on our units are common and universal in design such as oil burner parts. The distributors stock many of these parts that can be used on our units. They also stock many Thermo Products specific parts as well. Most distributors will sell and invoice the repair part to the contractor and then process the warranty claim on their behalf.  The selling price of a repair part is often more than the manufacturer’s credit amount. This difference is the responsibility of the contractor.

Homeowners - Warranty/Returned Goods Claims:

All warranty returns and claims must go through an authorized Thermo Products contractor or distributor. No Warranty claims will be accepted from homeowners. For prompt warranty services, please notify the installer who will submit the warranty claim to Thermo Products, LLC. If you need to locate an authorized contractor, please go to our Contractor Locator page. A link to the Contractor Locator can be seen at the top right of home page.

For Contractor Purchases made directly with Thermo Products - Online Warranty/Returned Goods Claim Form:
If you are in an area where wholesale distribution is available, you must go through the wholesaler for returns.

Click Here

For Wholesale Distributor Use Only - Online Warranty/Returned Goods Claim Form:

We have a new procedure for wholesale distributors to submit warranty claims.  Wholesale distributors now must submit warranty returns through our Customer Service Portal. Click here for instruction on how to submit a warranty claim and how to set up an account if you don’t already have one. 

Click Here to sign into the portal.



Warranty/Returned Good Info for Complete Units, Complete Oil Burners, Heat Exchangers, AC Condensers, Compressors and Coils
Must be Approved in Advance

Warranty claims on complete units, complete oil burners, heat exchangers, A/C condensers, compressors and coils must be approved in advance. Contact Tech Service at 800-348-5130.

Click Here A/C Compressor Warranty Inspection Report

Click Here Heat Exchanger Warranty Inspection Report